Information We Collect

When you work with us or visit our website, we collect information that helps us provide better mobile app UX/UI design services. This isn't about gathering data for the sake of it – we only collect what we actually need to serve you properly.

Personal Information

We collect basic contact details when you reach out to us: your name, email address, phone number, and company information. If you're based in the UAE or surrounding regions, we might also collect your business location to better understand local market needs.

Project Information

During our work together, we collect details about your mobile app projects, design preferences, target audience, and business goals. This helps us create designs that actually work for your specific needs rather than generic solutions.

• Contact forms and email correspondence
• Project briefs and design requirements
• Feedback and revision requests
• Payment and billing information
• Website usage data and analytics

How We Use Your Information

Your information serves specific purposes that directly benefit the work we do together. We're not selling your data or using it for purposes you wouldn't expect from a design service provider.

Service Delivery

Most importantly, we use your information to deliver the mobile app design services you've requested. This includes project communication, design development, revisions, and final delivery of assets.

Business Operations

We also use your information for standard business purposes: sending invoices, processing payments, maintaining project records, and following up on completed work to ensure your satisfaction.

• Creating and delivering mobile app designs
• Communicating about project progress and updates
• Processing payments and maintaining financial records
• Improving our services based on client feedback
• Complying with UAE business and tax requirements

Information Sharing and Disclosure

We don't sell your personal information to third parties, period. However, there are specific situations where we might need to share certain information, and we want to be completely transparent about when and why this happens.

Service Providers

Sometimes we work with trusted third-party tools and services to deliver our work effectively. This might include cloud storage for project files, payment processors for billing, or communication platforms for project management.

Legal Requirements

If required by UAE law or other applicable regulations, we may need to disclose certain information to government authorities. This would only happen when legally mandated, not as a general business practice.

• Cloud storage services for secure project file management
• Payment processors for secure transaction handling
• Email and communication platforms for project coordination
• Legal authorities when required by applicable laws
• Professional advisors under confidentiality agreements

Data Security and Protection

Protecting your information isn't just a legal requirement – it's fundamental to maintaining the trust you place in us when sharing your business ideas and project details.

Technical Safeguards

We use industry-standard security measures including encrypted data transmission, secure file storage, and regular security updates on all systems that handle client information.

Access Controls

Only team members who directly work on your projects have access to your information. We don't share client details casually around the office or with people who don't need to know.

• SSL encryption for all data transmission
• Secure cloud storage with enterprise-grade protection
• Regular security updates and system monitoring
• Limited access controls based on project involvement
• Regular data backups with secure storage

Your Rights and Choices

You have real control over how we handle your personal information. These aren't just theoretical rights – we're set up to actually honor these requests when you make them.

Access and Correction

You can request to see what information we have about you and ask us to correct anything that's inaccurate. This is usually straightforward since most of the information comes directly from you anyway.

Data Deletion

You can ask us to delete your personal information, though we might need to keep certain records for legal or business purposes (like completed project files or tax records).

• Request access to your personal information
• Ask for corrections to inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Request data portability for your project files

Data Retention and Storage

We don't keep your information forever, but we also don't delete everything the moment a project ends. Our retention periods are based on practical business needs and legal requirements.

Project Files

We typically keep project files and related communications for three years after project completion. This allows us to provide ongoing support and handle any questions that might come up later.

Financial Records

UAE business regulations require us to maintain certain financial records for up to seven years. This includes invoices, payment records, and related tax documentation.

• Active project data: Duration of project plus 3 years
• Financial records: 7 years as required by UAE law
• Marketing communications: Until you opt out
• Website analytics: 2 years for business analysis
• Email communications: 5 years for reference purposes

International Data Transfers

While we're based in Dubai and primarily serve the UAE market, some of our technology providers operate internationally. We want you to understand how this affects your data.

Cloud Services

Some of our essential business tools, like cloud storage and email services, may store data on servers located outside the UAE. We only work with providers that meet international data protection standards.

Security Standards

Regardless of where data is stored, we ensure all our service providers maintain security standards that meet or exceed UAE data protection requirements.

Updates to This Policy

Privacy laws and business practices evolve, so we occasionally need to update this policy. When we make changes, we'll notify you through email or by posting a notice on our website.

Significant changes that affect how we handle your information will be communicated at least 30 days before they take effect, giving you time to understand the changes and make any decisions about your data.